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Return Policy

satisfaction-guaranteed-logoWe’re confident we produce, design and sell the very best health products available at any price, and we want you to share our confidence! That is why we back every sale with a 30-day money back guarantee.

If you’re not happy with the results you’ve received from vitaegene.com just send the product back within 30 days for a refund of the product purchased price as stated on the website (without courier charge).

You can return your product to the local authorised distributors if available in your country. authorised distributors are permitted to refund the retail price of the product as stated in www.vitaegene.com website. ( Please check the distributor’s list on the website)

You should have to register in http://nayanasl.youngevity.com/ website as a Preferred customer to buy Youngevity products and you can return them back if you are not satisfied. Please see the return policy of http://nayanasl.youngevity.com/ website.


RETURN POLICY:

At vitaegene.com, our goal is to ensure your complete satisfaction with your purchase. If for whatever reason, you are dissatisfied with your purchase, you can return it to vitaegene.com within 30 days of purchase date. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise. You have the option of exchanging the item(s) or receiving a refund for the full amount of the item purchased (full amount does not include shipping). Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement.

To complete your return, we require a receipt or proof of purchase and must fill the product return form shown below. We will reply you and advice how to get your refund according to your location. Our Local Authorised Distributor will be advised to contact you immediately if available.

You can call to our customer care officer on +61390154060 and inform about your requirement if you have not received any feedback within 48 hours after submission of the form said above. You will receive a Product Return Code from our website. Don’t forget to indicate the Product Return Code on the top left a corner of the package when you return the Product.

PRODUCT RETURN CODE : XXXXXXXX

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@vitaegene.com.

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@vitaegene.com and send your item to Aurum Global Capitals Pte Ltd. attn: Sales Manager

SHIPPING

To return your product, you should mail your product to

Aurum Global capitals Pte Ltd.

101 Kitchener Road, #02-42,

Jalan Besar Plaza,

Singapore 208511

You can handover the return goods to an authorised dealer or their agent if available in your country. We will send you all the contact details of the closest dealer by email and will guide you until receiving your refund. Fill the form below to start the return process.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you your may vary.

If you are shipping an item over $30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Product Return Form

Name of the customer

Member ID (If applicable)

Address

Country

Contact No:

Email


Product Details


Product Price

Purchase Date

Purchased From

Online

From a distributor ( Please indicate the seller's Details )

Reason for the return

Detail action on how to process your return

Upload image of the invoice